Shipping & Returns

 

Shipping Information

We strive to get your luxe adornments as quickly as possible. We currently have a 2-3 day processing time for orders, so please keep this in mind when placing your order for your adornments. Below are our shipping information which will be shipped via USPS:

Ground — $10 flat rate
2nd Day — $15 flat rate
Overnight – $25 flat rate

 

Returns & Exchanges

We do not offer refunds on our products, but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.

We are happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange.  We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.